General FAQs | Freedom Bank of Virginia

General FAQs

Yes, Freedom Bank is open for business, however, as a precautionary measure, we will transition to a remote work environment effective Monday, March 23rd for our employees. Our remote work systems are designed and have been tested to allow our employees to serve our clients from any location, and we are committed to the same exceptional quality of service we have always focused on delivering as we move forward together. We have been preparing to work remotely for some time and we do not anticipate any interruptions in the service you are accustomed to receiving with the exception that it will take place in a virtual environment. All of our employees have the tools and technology they require to deliver on our commitment of service to you.

We will also temporarily discontinue our lobby services at the close of business on Thursday, March 19th. However, if you need to utilize these services, we will continue to operate using our drive through locations at our Fairfax and Vienna sales offices with current hours remaining in effect. ATM access will continue to remain available.

Freedom Bank proactively prepares for a variety of challenges to the bank’s ability to continue its operations without interruption. The bank has tested its response plan with unprecedented vigor and the execution was flawless. No disruption to our business occurred and we are in a position to adjust to all manner of containment options imposed by the government and health authorities. We continue to monitor developments and adjust our plans and readiness accordingly.

We also understand that there may be instances where clients find themselves facing financial difficulties. For those clients who are experiencing hardship in the face of this national crisis, we are taking two immediate steps to be helpful to clients. For those attendance-based businesses with revenue interruption or other consumer clients who find themselves temporarily without income, we are prepared to enable you to access any Certificates of Deposits without any early withdrawal penalty and we will accommodate an interest-only period on your loan facilities for up to 90 days to help manage cash flow constraints. Please contact your banker today if you feel either of these measures are necessary and to determine if you qualify for relief.

The bank is keenly focused on the health and safety of our employees and clients during this very unusual situation surrounding the coronavirus (COVID-19). Our planning activities are ongoing and the bank is fully prepared to maintain uninterrupted operations. Rest assured that our approach is guided by three priorities: (1) to protect the health of our clients, our employees, and the communities we serve; (2) to carry out our responsibility to slow the spread of the virus in Virginia and the nation; and, (3) to ensure the continuity of our business and all functions of the bank. We cannot eliminate all risks, but we believe at this time that the constant attention to these priorities will help mitigate the risks we face.

Freedom Bank will temporarily discontinue our lobby services at the close of business on Thursday, March 19th. However, if you need to utilize these services, we will continue to operate using our drive through locations at our Fairfax and Vienna sales offices with current hours remaining in effect. ATM access will continue to remain available.

Absolutely. There is no change to the bank’s status as a federally insured institution. The pandemic has interrupted our daily lives and is evolving daily; however, the bank routinely plans and tests its preparation for just such an event.

Yes. We strongly encourage you to use Freedom Bank’s digital banking tools and other resources for self-service banking and 24/7 account access. Our state-of-the-art digital platform allows you to access your accounts online or by using the Freedom Bank app on your mobile device at your convenience. From there, you can make payments, view transactions, check balances, find an ATM and more. It’s easier and faster (in many cases) to manage your account digitally, especially given the current environment. If you haven’t yet taken advantage of online access, now is a great time to experience our enhanced digital offerings. Please contact your relationship manager or any of our sales office locations and they will enroll you.

The bank’s planning is designed to maintain operations throughout this evolving situation which includes remote capabilities for all bank employees. Your relationship manager will keep you apprised of progress as they would normally.

Those that have additional concerns or require more information regarding the bank’s level of preparedness can contact Shaun Murphy at 703-667-4140 / or Joe Thomas at 703-667-4161 /

.BANK is a gated domain, like .gov or .edu, but for verified banks. Replacing .com, which can be purchased by anyone, .BANK quickly verifies that the website or email is authentically from our bank, so you can interact with confidence when you see the ‘.BANK’ at the end of our email address and website URL.

All banks are verified and authenticated by fTLD, the .BANK administrator, prior to registering their .BANK domain, and re-verified annually thereafter. This ensures everyone using a .BANK domain is an eligible organization. Hackers and bad actors can’t get a .BANK domain to create lookalike domains for phishing and spoofing, as they can in ‘.com’ and other publicly available domains.

With the ‘.BANK’ visual authentication cue in place you can quickly confirm emails and websites of ours are real, and avoid interactions that could lead to identity theft and financial fraud. This authentication is also an additional layer of protection for our internal and vendor communications, helping us to further secure against potential breaches.

All banks within the .BANK domain must also implement additional Security Requirements to help secure their sites and email, and protect them, their vendors and their customers from phishing, spoofing and other cyberattacks. All banks using .BANK are monitored for compliance with these security requirements on an ongoing basis.

Effective May 11, 2018, new rules under the Bank Secrecy Act will aid the government in the fight against crimes to evade financial measures designed to combat terrorism and other national security threats.

EACH time an account is opened for a covered Legal Entity, we are required to ask you for identifying information (name, address, date of birth, social security number as well as identification documents) for:

  • Each individual that has beneficial ownership (25% or more); and,
  • One individual that has significant managerial control, of the Legal Entity.

If you are opening an account on behalf of a Legal Entity, you will be required to provide the appropriate documentation and to certify that this information is true and accurate to the best of your knowledge. You can access the Certification of Beneficial Owner form here.

STEP ONE: Apply Now! Getting started is easy

When you've selected a property and have a contract with the seller, the next step is to complete your loan application, which can be done easily through our website. To get started, complete an application and provide a much information as you can by completing the required fields on the application. Once transmitted within our secured platform your selected Loan Officer will contact you to go over any questions they may have regarding your information.

At this point, your credit information and income will be reviewed and based on the property information we will order an appraisal. We will also complete the underwriting of the applications and provide you a formal approval.

STEP TWO: Funding after your loan is approved

Your real estate agent or the seller will have designated an escrow/title company to handle the settlement of your loan, along with many other factors which make your purchase go smoothly.

We will coordinate with the escrow team and you'll sign the final papers at their office.

Please give us a call if you have any questions at 703-766-6400.

Get instant access to your accounts by enrolling in online banking directly from our website.

  • Go to and click on the LOGIN drop down button at the top right hand corner and select Enroll Now.
  • Complete a short online banking enrollment form.
  • Establish your credentials and security questions.
  • Read and agree to our online banking terms and conditions.

If you have any questions or need additional assistance please contact us during normal business hours and we will be glad to assist in anyway.

No, both Online Banking and Bill pay are free.

Transferring money between your Freedom Bank accounts online is simple and secure. Once logged in, go to the Transfer button. From there you can choose to make a One Time Transfer or setup Scheduled Transfers to recur on a daily, weekly or monthly basis. View, modify or delete a scheduled transfer at any time.

Bill Pay is made easy online. Enrollment is only a click away from our online banking home screen. Once enrolled you will be able to pay anyone in the United States. We will send the money electronically or we will print and mail a check for you if the recipient is unable to accept electronic payments. Some of the features of Bill Pay include:

  • eBills – Get your bill electronically. You can view your eBills in the Payment Center and pay them with a few simple clicks.
  • AutoPay – You can setup automatic payments to be sent according to the schedule you set. Change or cancel your AutoPay at any time.
  • AutoPay for eBills – Setup some bills to be paid automatically according to options you set. Change or cancel AutoPay for eBills at any time.

Our PopMoney service makes sending money to friends or family members as easy as emailing and texting. Go to Bill Pay and select the PopMoney option. Enter the individuals email address, mobile number or their account information to directly deposit funds to their account. You will be notified when the transaction has completed. Transaction fees may apply.

Absolutely, online statements are available online 24/7. You will get a monthly email reminder when your statement becomes available if you choose to enroll in eStatements. The eStatement delivery method replaces paper delivery of your monthly statement. Call us to find out more!

Download transactions to your PC or 3rd party software provider by clicking on your Account and choosing the Download button. Select a date range and format option then click Download Transactions.

Yes, you can place a stop payment on a lost or stolen check by clicking on your account and choosing the Stop Payments button. You will need the Check Number, Amount and Payee information to ensure the stop payment is successful.

Please Note: E-mail is not a secure form of communication. Please do not send any confidential information using this form. This includes account numbers, social security numbers and password or PIN information.

Member FDIC

10555 Main Street, Ste 100
Fairfax, VA 22030
(703) 242-5300
Map & Hours

502 Maple Avenue West
Vienna, VA 22180
(703) 667-4170
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11700 Plaza America Dr Ste 110
Reston, VA 20190
(703) 663-2300
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4500 Daly Drive Suite 240
Chantilly, VA 20151
(571) 395-4000
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4211 Pleasant Valley Road
Chantilly, VA 20151
(703) 766-6400
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