MENU
FAQs

Online Banking FAQs

Input your User ID in the Login ID box. They are the same.

No, if you were already registered, you will still have access, although we will be asking you to setup a new password. When setting up your new password, you may choose to use your current or past password if you would like. You will also be receiving a Secure Access Code for authentication. This is a one-time code if you decide to register your browser. The Secure Access Code will be required at every log-in attempt on all un-registered browsers.

If you have forgotten your User ID, please contact Freedom Bank via e-mail at info@freedom.bank or by phone at (703) 242-5300.

If you have forgotten your password, please enter your User ID. When prompted for a password click on the Forgot my password link. Select how you would like to receive your one-time Secure Access Code. Enter the code in the box provided and select a new password.

Log in to Online Banking and follow the steps below.

  1. Under Settings, click on Security Preferences
  2. Click on the Change Password tab.
  3. Enter the old password and the new password as noted and click on Change Password.

There are several reasons this may happen, including:

  1. Your browser settings are set to delete cookies, or your browser cookie for online banking has been deleted since the last time you logged in.
  2. Your online profile is set to require a secure access code delivery each time you log in.
  3. You are logging in via a different browser on the same registered computer.
  4. Each browser (i.e. Chrome/Internet Explorer/Firefox/Safari) must be individually registered. We have reset all active registrations on the system for security purposes.

No, it is only a temporary access code. Never enter a secure access code on the login page as a password or as an existing password when instructed to change your password or establish a new password.

Once you have successfully logged into the online banking system, you can update your preferred contacts via the Settings > Security Preferences menu.

If you choose to register your computer you may not be asked to obtain a Secure Access Code at each log in. If you choose not to register the computer you will be asked to go through the Secure Access Code process each time you log in on this computer. You should NOT register a public computer or a computer that others might use outside of your control.

If you have unsuccessfully tried to login and have been warned that one more unsuccessful entry will lock your account, you may choose the Forgotten Password process. That process will enable you to reset your password to something you can remember without the risk of locking your account. If you choose to try to login one more time and fail, you will be required to contact us to unlock your account. For assistance, please contact Freedom Bank via e-mail at info@freedom.bank or by phone at (703) 242-5300.

If you have locked your account due to several unsuccessful login attempts, for your security you are required to contact us to unlock your account. For assistance, please contact Freedom Bank via e-mail at info@freedom.bank or by phone at (703) 242-5300.

If you have locked your account due to several unsuccessful login attempts, for your security you are required to contact us to unlock your account. For assistance, please contact Freedom Bank via e-mail at info@freedom.bank or by phone at (703) 242-5300.

You can download the Freedom Bank Mobile Banking app by visiting the iOS or Google Play store.

You will now be able to access all your accounts via one app.

Most Android and Apple devices. If you do not have one of these devices, you may want to consider our Mobile Web or Text Banking options.

No, you do not need a separate User ID and password to log into the Mobile Banking app. The same user ID and password you use to access your Online Banking account can be used to access your account through desktop, tablet and mobile device.

Our service is highly secure, designed to fully safeguard the privacy and security of your financial information. Unlike normal Internet communication, all information sent to and from our processing center is encrypted and sent through a secure communications channel. Messages cannot be redirected, read, or tampered with. We also take advantage of the maximum level of security supported by your browser, including 128-bit RC4 encryption.

Yes. As a personal banking client, you can transfer money between your Freedom Bank checking and savings accounts and accounts you may have at other financial institutions. To learn more about transferring funds to your account at another financial institution, click on the Link External Account feature in Online Banking.

Yes, you can change the default display name for any account by navigating to the Settings > Account Preferences and entering your preferred nickname for some or all of your accounts. Your chosen nickname will be used instead of the default name or account number throughout the online banking system.

Yes, the app will prompt you to take a picture of both the front and back of your check. As in any deposit, you will need to endorse the back of the check. Please include, “For mobile deposit only at Freedom Bank of Virginia” under your signature.

When you submit the check, the app will review your submission. If the picture is not clear enough, you will receive an error message. You will need to re-enter the information and re-capture the images (front and back) to submit the deposit again.

The app will tell you that the deposit was submitted. However, that doesn't mean that the deposit is complete. We may reject the check based on limit, quality of image, or other reasons that we deem necessary. You should hold on to the check until you see it posted on your statement. If for any reason your check is returned from the processing bank, we will send you an image of the item you initially deposited for verification.

You can set up alerts for date reminders, posted transaction history, balance notifications, online transactions, and more.

You can choose to receive alerts by email, phone notification, text, or a secure message notification within Online Banking.

Yes, this feature can be accessed by navigating to the Services > Stop Payment option.

You cannot complete a first-time logon or register a computer without access to at least one of the listed contacts. If you need immediate access, please contact us. Once we have verified your identity, we can add a new phone number that you can access

The Activity Center page contains all transactions initiated via electronic banking, but does not include transactions made via other means, like ATM or debit/credit card transactions. This page also shows the status of each electronic transaction as it moves from a drafted status to approved, then processed. In contrast, the transactions listed on the Account Details page is a record of pending and cleared transactions against your account from all sources, not just electronic banking. Additionally, account history does not include transactions that have been drafted/approved/canceled via electronic banking, but only those that have already cleared or will clear your account the next processing day.

No, your current payee information will be the same.

Freedom Bank of Virginia supports the following browsers and operating systems platform. If you are not using one of these browsers (or versions) to access our online banking platform, please download or upgrade to a new browser or supported operating systems. If you elect not to upgrade your browser or operating system, your experience may not be optimal or secure, or you may not be able to use certain online tools. In addition, we recommend that you enable JavaScript and turn off Compatibility View mode (if you are using Internet Explorer) for an optimal experience.

Microsoft®

Windows® 7 or higher

  • Internet Explorer 11.x
  • Microsoft Edge 25 or higher

Mozilla Firefox

Windows® 7 or higher and Mac OS X 10.9+

  • Version 60 or higher

Apple® SafariTM

Mac® OS X 10.9+

  • Version 8x or higher

Google® ChromeTM

Windows® 7 or higher and Mac OS X 10.9+

  • Version 49 or higher

Mobile

Operating System and Browser Requirements

  • iOS 10.3 or higher, Safari
  • Android 5.0 or higher, Chrome
  • Windows Phone, Edge (Mobile Browser Only)

Tablet

Operating System and Browser Requirements

  • iOS 10.3 or higher, Safari
  • Android 5.0 or higher, Chrome

Each time you log in to our web site, it evaluates whether you are using the same computer and browser you registered with us. Our site looks for our cookies (electronic markers) in your computer’s memory; if it doesn’t find them, we ask you to identify yourself again by providing a code that you receive by email or text. After your computer is registered, you shouldn’t need to provide a code again for that computer using that browser. (Note: Each time you use a public computer, you must provide a code as a security measure.)

On rare occasions, people cannot log in without registering their computer each time – even after they have registered it already. This may mean that their computer’s browser is clearing our cookies, so our web site cannot recognize the computer. If you are experiencing this, try changing the settings on your computer. Here’s how.

Set your computer to keep all web site cookies

  1. Browse to our web site. Do not log in.
  2. Select the shield icon or the information icon to expand the Control Center panel.
  3. Click the Turn off Blocking for This Site button from a normal browsing window to disable blocking for the website.
  4. Log in to our web site, selecting Register computer for future use when prompted. Supply the text or email code as soon as you receive it.
  5. The next time you log in, you should not need a code.

    Thank you for your patience in performing these steps. Please contact us if you have questions.

Each time you log in to our web site, it evaluates whether you are using the same computer and browser you registered with us. Our site looks for our cookies (electronic markers) in your computer’s memory; if it doesn’t find them, we ask you to identify yourself again by providing a code that you receive by email or text. After your computer is registered, you shouldn’t need to provide a code again for that computer using that browser. (Note: Each time you use a public computer, you must provide a code as a security measure.)

On rare occasions, people cannot log in without registering their computer each time – even after they have registered it already. This may mean that their computer’s browser is clearing our cookies, so our web site cannot recognize the computer. If you are experiencing this, try changing the settings on your computer. Here’s how.

Set your computer to keep cookies for our site

  1. Browse to our web site. Do not log in.
  2. At the top right, click More More and then Settings.
  3. At the bottom, click Advanced.
  4. Under "Privacy and security," click Site settings and thenCookies.
  5. Next to "Block," "Clear on exit," or "Allow," select Add.
  6. Enter the web address.
    • To create an exception for an entire domain, insert [*.] before the domain name. For example, [*.]freedom.bank will match secure.freedom.bank and www.freedom.bank.
    • You can also put an IP address or a web address that doesn't start with http://.
  7. Select Add.
  8. Exit the Settings window.
  9. Log in to our web site, selecting Register computer for future use when prompted. Supply the text or email code as soon as you receive it.

The next time you log in, you should not need a code.

Thank you for your patience in performing these steps. Please contact us if you have questions.

Each time you log in to our website, it evaluates whether you are using the same computer and browser you registered with us. Our site looks for our cookies (electronic markers) in your computer’s memory; if it doesn’t find them, we ask you to identify yourself again by providing a code that you receive by email or text. After your computer is registered, you shouldn’t need to provide a code again for that computer using that browser. (Note: Each time you use a public computer, you must provide a code as a security measure.)

On rare occasions, people cannot log in without registering their computer each time – even after they have registered it already. This may mean that their computer’s browser is clearing our cookies, and our website cannot recognize the computer. If you are experiencing this, try changing the settings in your browser. Here’s how.

If running on Mac OS® X

Set your browser to keep some or all website cookies

  1. Browse to our website in Safari.
  2. Click the "Safari" menu, choose "Preferences"
  3. Click Preferences to display the Preferences box.
  4. Click Privacy to display that tab.
  5. Choose your preferred Cookies setting
    • On the Privacy Preferences tab, you will see the "Cookies and website data:" choices.
    • These options mean:

    • Always block - all Cookies, including third-party cookies (eg. from advertisers and web-trackers) will be blocked in Safari. Safari won't allow any cookies to be stored, however you will probably encounter problems with some websites; for example being unable to log in.
    • Allow from current website only - only cookies from the website you are currently visiting will be allowed in Safari
    • Allow from websites I visit - Safari will allow all cookies from the website you are visiting and only allow cookies from third-party sites if you have also specifically been to that website before.
    • Always allow - Safari will allow all cookies to be set - both from websites you are visiting and from any third-parties who have plugins or trackers on those websites.
  6. Click the red close button to save your settings and exit the Preferences box.

The second time you log in after this, you should not need to provide a code.

Thank you for your patience in performing these steps. Please contact us if you have questions.

If running on Windows® XP or Windows® 7

Set your browser to keep some or all website cookies

  1. Browse to our website in Safari.
  2. In the top right corner of the browser, click to display a menu.
  3. Click Preferences to display the Preferences box.
  4. Click Privacy to display that tab.
  5. For Block cookies, make sure that Always is not selected. Select either of the other choices. (If From third parties and advertisers was previously selected and Safari still deleted our cookies, try changing this selection to Never.)
  6. Do not click Remove All Website Data.
  7. Click to save your settings and exit the Preferences box.

The second time you log in after this, you should not need to provide a code.

Thank you for your patience in performing these steps. Please contact us if you have questions.

If you have Internet Explorer 11:

Each time you log in to our web site, it evaluates whether you are using the same computer and browser you registered with us. Our site looks for our cookies (electronic markers) in your computer’s memory; if it doesn’t find them, we ask you to identify yourself again by providing a code that you receive by email or text. After your computer is registered, you shouldn’t need to provide a code again for that computer using that browser. (Note: Each time you use a public computer, you must provide a code as a security measure.)

On rare occasions, people cannot log in without registering their computer each time – even after they have registered it already. This may mean that their computer’s browser is clearing our cookies, so our web site cannot recognize the computer. If you are experiencing this, try changing the settings on your computer. Here’s how.

Set your computer to keep all web site cookies

  1. Browse to our web site. Do not log in.
  2. Select the gear in the upper-right corner of the screen, then select “ Internet Options“. If you have the Menu Bar enabled, you can select “ Tools>Internet Options“.
  3. On the Internet Options window, click the Privacy tab.
  4. Select the “ Sites” button if you wish to set options for specific websites. Under this section, type the website in the “ Address of website” field, then select to “ Block” or “ Allow” cookies on that website. Click “ OK” when you are done.
  5. Click OK.
  6. Log in to our web site, selecting Register computer for future use when prompted. Supply the text or email code as soon as you receive it.

Thank you for your patience in performing these steps. Please contact us if you have questions.

Additional FAQs specific to business banking:

Input in Login ID. They are the same.

No, if you were already registered you will still have access. Although we will be asking you to setup a new password. When setting up your new password you may choose to use your current or past password if you would like.

No, you will only be able to see transactions processed in the new enhanced online banking platform. Processed ACH transactions will be located in the menu option labeled ‘Activity Center’.

Yes, there are two important points to review in regards to CSV file upload. Your file will need to be formatted per the specs located in the Payment from File screen in online banking. After importing your CSV file, review your recipients to ensure account numbers and other detail from your new file format imported correctly in ‘Activity Center’.

No, you will only be able to see transactions processed in the new enhanced online banking platform. Processed Wire transactions will be located in the menu option labeled ‘Activity Center’.

No, there will not be any changes.

No, there will not be any changes.

Yes, the app will prompt you to take a picture of both the front and back of your check. As in any deposit, you will need to endorse the back of the check.

No, tokens will no longer be utilized for our new online banking platform.

Please Note: E-mail is not a secure form of communication. Please do not send any confidential information using this form. This includes account numbers, social security numbers and password or PIN information.

Member FDIC

10555 Main Street, Ste 100
Fairfax, VA 22030
(703) 242-5300
Map & Hours

502 Maple Avenue West
Vienna, VA 22180
(703) 667-4170
Map & Hours

11700 Plaza America Dr Ste 110
Reston, VA 20190
(703) 663-2300
Map & Hours

4500 Daly Drive Suite 240
Chantilly, VA 20151
(571) 395-4000
Map & Hours

4211 Pleasant Valley Road
Chantilly, VA 20151
(703) 766-6400
Map & Hours

© 2019 The Freedom Bank of Virginia. All Rights Reserved.